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           15 September, 2019
 
    
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Consulting

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Call Center Monitoring & Consulting (Popularity: )
http://www.sageadvantage.com
Sage Advantage is a call center monitoring, consulting and quality assurance evaluation services. Providing third party call quality monitoring, hosted ...

Call Center Learning Solutions (CCLS) (Popularity: )
http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

Oetting & Company (Popularity: )
http://www.oetting.com/
(US) - Consultants in call center and teleservices design and operations.

InRound Innovations Inc. (Popularity: )
http://www.inround.com
(CA) - Company offers IT and management consulting for contact centres and call centres.

Incoming Calls Management Institute (Popularity: )
http://www.incoming.com/
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

Vocal Laboratories Inc. (Popularity: )
http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of your contact center representatives, voice ...

TeleSolutions Consulting (Popularity: )
http://www.tsc-online.com/
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

The DeGarmo Group, Inc. (Popularity: )
http://www.degarmogroup.com/
(US) - Specialists in call center human resources issues.

NWServices, Inc. (Popularity: )
http://www.phonedetail.com/
(US) - Offering network-based call detail reporting to inbound call centers.

M&C Associates (Popularity: )
http://www.m-cassociates.com
(US) - Providing knowledge, experience, and counsel in support of call center services.

Customer Relationship Metrics (Popularity: )
http://www.metrics.net
(US) - Produces customer relationship management research.

CCT Group, Inc. (Popularity: )
http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs.

The Northridge Group, Inc. (Popularity: )
http://www.northridgegroup.com
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes ...

The Primas Group (Popularity: )
http://www.primas.net
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

GDS Communications, Inc. (Popularity: )
http://www.callgds.com/
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.

DNC Solution Inc. (Popularity: )
http://www.dncsolution.com
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.

Harrington Consulting Group, Inc. (Popularity: )
http://www.harringtonconsultinggroup.com
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and ...

Sagess, Inc. (Popularity: )
http://www.sagess.com/
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.

Applied Computer Telephony Ltd. (Popularity: )
http://www.act-canada.com
(CA) - Consulting firm with focus on web enabled and IP-based multimedia contact center applications. Services are geared towards large ...

Barbara Burke & Associates (Popularity: )
http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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