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Advanced Call Centre Consulting (Popularity:  )
http://www.accs-consulting.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost ...
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Applied Computer Telephony Ltd. (Popularity: )
http://www.act-canada.com
(CA) - Consulting firm with focus on web enabled and IP-based multimedia contact center applications. Services are geared towards large ...
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At Random Communications (Popularity: )
http://www.arllc.com
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer ...
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Barbara Burke & Associates (Popularity: )
http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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Berring Hine Consulting Group (Popularity: )
http://www.berring.co.uk
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
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Call Center Depot (Popularity: )
http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
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Call Center Learning Solutions (CCLS) (Popularity: )
http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
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Call Center Monitoring & Consulting (Popularity: )
http://www.sageadvantage.com
Sage Advantage is a call center monitoring, consulting and quality assurance evaluation services. Providing third party call quality monitoring, hosted ...
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Casama_Morton Training Service (Popularity: )
http://casamamorton.tripod.com/
(PH) - provides training and recruitment services for call centers located in the Philippines.
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CCT Group, Inc. (Popularity: )
http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs.
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Contact Center Compliance (Popularity: )
http://www.DNC.com
(US) - Online DNC list cleansing. This website provides a free trial.
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Contact Centre Action (Popularity: )
http://www.ccaction.com.au
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
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Customer Relationship Metrics (Popularity: )
http://www.metrics.net
(US) - Produces customer relationship management research.
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Darryl Beckford Limited (Popularity: )
http://www.darrylbeckford.co.uk
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
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Dial Interactive (Popularity: )
http://www.dialinteractive.com
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
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DJN Solutions (Popularity: )
http://www.djnsolutions.co.uk/
(UK) - Provide design and implementation services for call centre equipment.
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DNC Solution Inc. (Popularity: )
http://www.dncsolution.com
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
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Eric Fraterman Consulting (Popularity: )
http://www.customerfocusconsult.com
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
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GDS Communications, Inc. (Popularity: )
http://www.callgds.com/
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.
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Incoming Calls Management Institute (Popularity: )
http://www.incoming.com/
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
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