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Consulting

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Call Center Learning Solutions (CCLS) (Popularity: )
http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

The DeGarmo Group, Inc. (Popularity: )
http://www.degarmogroup.com/
(US) - Specialists in call center human resources issues.

InRound Innovations Inc. (Popularity: )
http://www.inround.com
(CA) - Company offers IT and management consulting for contact centres and call centres.

Call Center Depot (Popularity: )
http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Monitoring & Consulting (Popularity: )
http://www.sageadvantage.com
Sage Advantage is a call center monitoring, consulting and quality assurance evaluation services. Providing third party call quality monitoring, hosted ...

Lieber & Associates (Popularity: )
http://www.lieberandassociates.com/
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve ...

Advanced Call Centre Consulting (Popularity: )
http://www.accs-consulting.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost ...

Vocal Laboratories Inc. (Popularity: )
http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of your contact center representatives, voice ...

Customer Relationship Metrics (Popularity: )
http://www.metrics.net
(US) - Produces customer relationship management research.

Incoming Calls Management Institute (Popularity: )
http://www.incoming.com/
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

Berring Hine Consulting Group (Popularity: )
http://www.berring.co.uk
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

NWServices, Inc. (Popularity: )
http://www.phonedetail.com/
(US) - Offering network-based call detail reporting to inbound call centers.

M&C Associates (Popularity: )
http://www.m-cassociates.com
(US) - Providing knowledge, experience, and counsel in support of call center services.

Dial Interactive (Popularity: )
http://www.dialinteractive.com
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.

Eric Fraterman Consulting (Popularity: )
http://www.customerfocusconsult.com
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

WADE Consulting Group (Popularity: )
http://www.wadeconsultinggroup.com/
(US) - Call center management consultants.

CCT Group, Inc. (Popularity: )
http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs.

The Primas Group (Popularity: )
http://www.primas.net
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

GDS Communications, Inc. (Popularity: )
http://www.callgds.com/
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.

Barbara Burke & Associates (Popularity: )
http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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