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Call Center Learning Solutions (CCLS) (Popularity: )
http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
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The DeGarmo Group, Inc. (Popularity: )
http://www.degarmogroup.com/
(US) - Specialists in call center human resources issues.
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InRound Innovations Inc. (Popularity: )
http://www.inround.com
(CA) - Company offers IT and management consulting for contact centres and call centres.
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Call Center Depot (Popularity: )
http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
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Call Center Monitoring & Consulting (Popularity: )
http://www.sageadvantage.com
Sage Advantage is a call center monitoring, consulting and quality assurance evaluation services. Providing third party call quality monitoring, hosted ...
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Lieber & Associates (Popularity: )
http://www.lieberandassociates.com/
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve ...
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Advanced Call Centre Consulting (Popularity: )
http://www.accs-consulting.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost ...
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Vocal Laboratories Inc. (Popularity: )
http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of your contact center representatives, voice ...
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Customer Relationship Metrics (Popularity: )
http://www.metrics.net
(US) - Produces customer relationship management research.
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Incoming Calls Management Institute (Popularity: )
http://www.incoming.com/
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
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Berring Hine Consulting Group (Popularity: )
http://www.berring.co.uk
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
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NWServices, Inc. (Popularity: )
http://www.phonedetail.com/
(US) - Offering network-based call detail reporting to inbound call centers.
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M&C Associates (Popularity: )
http://www.m-cassociates.com
(US) - Providing knowledge, experience, and counsel in support of call center services.
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Dial Interactive (Popularity: )
http://www.dialinteractive.com
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
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Eric Fraterman Consulting (Popularity: )
http://www.customerfocusconsult.com
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
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WADE Consulting Group (Popularity: )
http://www.wadeconsultinggroup.com/
(US) - Call center management consultants.
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CCT Group, Inc. (Popularity: )
http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs.
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The Primas Group (Popularity: )
http://www.primas.net
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
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GDS Communications, Inc. (Popularity: )
http://www.callgds.com/
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.
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Barbara Burke & Associates (Popularity: )
http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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