Customers in Focus (Popularity:  )
(Score: 11.94)
Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
Category:
Main\Business\Business Services\Customer Management\Customer Support
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Customer Focus Consulting (Popularity: )
(Score: 11.92)
Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
Category:
Main\Business\Business Services\Customer Management\Customer Support
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Satisfaction Management Systems, Inc. (Popularity: )
(Score: 11.69)
SMS specializes in customer satisfaction, customer loyalty, customer value and Balanced Scorecard measurement and management. SMS is a market leader in providing strategic customer information to businesses gained through multiple forms of customer and ...
Category:
Main\Computers\Software\Databases\Data Warehousing
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Allied eSolutions (Popularity: )
(Score: 11.33)
Customer Relationship Management (CRM), helpdesk, web customer support and call center software available that offers customer service and support and update customer data from a remote location.
Category:
Main\Computers\Software\Marketing\Sales and Marketing Productivity
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Customer Care Institute (CCI) (Popularity: )
(Score: 11.08)
CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
Category:
Main\Business\Customer Service\Associations
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Charter Continuum (Popularity: )
(Score: 10.78)
Customer relationship management with software for handling customer feedback ensuring customer retention.
Category:
Main\Business\Customer Service\Software
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Cape Consulting Ltd (Popularity: )
(Score: 10.78)
Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.
Category:
Main\Business\Customer Service\Consulting
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Relavis Corporation (Popularity: )
(Score: 10.73)
A web-based collaborative customer relationship management (CRM) solutions that increase customer revenue, profitability, and customer loyalty.
Category:
Main\Computers\Software\Marketing\Sales and Marketing Productivity
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TeleTech Holdings, Inc. (Popularity: )
(Score: 10.28)
Provides customer care solutions, including customer acquisition, retention and satisfaction programs, primarily through customer-initiated telephone calls and also over the internet, for large and multinational companies. (Nasdaq: TTEC).
Category:
Main\Business\Major Companies\Publicly Traded\T
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Customer Management (Popularity: )
(Score: 10.19)
Covers strategy and practice for the customer driven enterprise, focusing on customer service, call centres, best practices, strategy and advice.
Category:
Main\Business\Marketing and Advertising\News and Media
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Island Data (Popularity: )
(Score: 9.93)
Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
Category:
Main\Business\Business Services\Customer Management\Customer Support
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Internet Customer Service (Popularity: )
(Score: 9.92)
Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.
Category:
Main\Business\Business Services\Customer Management
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Sterling Consulting Group, Inc. (Popularity: )
(Score: 9.87)
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
Category:
Main\Business\Customer Service
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Society Of Consumer Affairs Professionals (Popularity: )
(Score: 9.85)
As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer serviceand ...
Category:
Main\Business\Business Services\Customer Management\Associations
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Customer Inc (Popularity: )
(Score: 9.73)
Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
Category:
Main\Business\Business Services\Customer Management
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Oracle Corporation -- OracleMetaLink (Popularity: )
(Score: 9.71)
This is Oracle Corporation's paid customer-support portal. If you are a customer, you can easily create an account here just by knowing your CSI (Customer Support ID.)
Category:
Main\Computers\Software\Databases\Oracle
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VisionWare, Inc. (Popularity: )
(Score: 9.60)
Adaptable Customer Relationship Management CRM software for Customer Interaction Centers (CICs) and workflow management systems, enabling software solutions that manage customer interactions and adapts to meet a current infrastructure and business processes ...
Category:
Main\Computers\Software\Marketing\Sales and Marketing Productivity
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Lumio (Popularity: )
(Score: 9.54)
Lumio Software is an industry-leading provider of digital analytical solutions that interpret customer behavioral patterns across multiple channels. Managing the customer conversation in the right context increases operational efficiencies, promotescontextual ...
Category:
Main\Computers\Software\Internet\Site Management
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The Listener Group (Popularity: )
(Score: 9.40)
Manages and conducts market research and customer service programs; market research, prospect follow-up, customer development, customer retention, win-back programs, and employee surveys.
Category:
Main\Business\Marketing and Advertising\Market Research
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Customer Satisfaction Measurement Association (Popularity: )
(Score: 9.37)
An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
Category:
Main\Business\Customer Service\Associations
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The Customer Respect Group (Popularity: )
(Score: 9.33)
An international research and consulting firm, publishes the Online Customer Respect Index™ (CRI) and provides industry and company-specific research and analysis to help companies increase sales and customer retention by improving how they treat their ...
Category:
Main\Computers\Internet\Etiquette
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Insanity At Work (Popularity: )
(Score: 9.06)
For the employees of the customer service industry. Do not visit if you believe the customer is always right.
Category:
Main\Recreation\Humor\Job-Related
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Parature (Popularity: )
(Score: 9.05)
Provides Web-based software for online customer service, help desk and customer relationship management.
Category:
Main\Computers\Software\Help Desk\Browser Based
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Mason Consulting (Popularity: )
(Score: 9.05)
Offers customer relations management and professional customer support services.
Category:
Main\Business\Business Services\Customer Management\Customer Support
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Beacon Technologies, Ltd. (Popularity: )
(Score: 9.05)
Permission-based IVR-interactive customer survey for customer satisfaction research.
Category:
Main\Business\Customer Service
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The Customer Champion Institute (Popularity: )
(Score: 9.02)
Provides consulting, training, and publication services to improve customer relationships and loyalty.
Category:
Main\Business\Customer Service
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The Customer Management Gurus (Popularity: )
(Score: 9.02)
Industry professionals experienced in sales, marketing and customer service strategy.
Category:
Main\Business\Customer Service\Education and Training
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The Customer Club, Inc. (Popularity: )
(Score: 9.02)
Offers customer follow-up, contact service, retention and client gift baskets.
Category:
Main\Shopping\Gifts\Gift Baskets\C
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Customer Solutions Group (Popularity: )
(Score: 9.02)
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
Category:
Main\Business\Telecommunications\Call Centers\Consulting
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ARO, Inc. (Popularity: )
(Score: 8.98)
Provides customer relationship management services such as contact centers, data entry, forms processing, and customer fulfillment.
Category:
Main\Business\Business Services\Office Services\Data Management
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Advanced Feedback (Popularity: )
(Score: 8.98)
Firm offering customer relations management, customer follow-up and mystery shopping services.
Category:
Main\Business\Marketing and Advertising\Relationship Marketing
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SalesLogix (Popularity: )
(Score: 8.98)
Sells client-server software for enterprise forecasting, customer relationship management and customer service.
Category:
Main\Computers\Software\Business\E-Commerce
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Malbax.com (Popularity: )
(Score: 8.94)
A UK customer site warning about the problems associated with purchasing cigarettes and tobacco via the internet, from other EU countries. Includes customer comments.
Category:
Main\Home\Consumer Information\Complaints
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SalesLogix (Popularity: )
(Score: 8.94)
Sales Force Automation (SFA) software for contact and customer information, opportunity, account, and customer asset management.
Category:
Main\Computers\Software\Marketing\Sales and Marketing Productivity
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Million Handshakes (Popularity: )
(Score: 8.94)
A set of tools enabling even the largest enterprise to act in synchronization with every customer by managing customer dialogs across multiple channels.
Category:
Main\Computers\Software\Marketing\Sales and Marketing Productivity
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Customer Transformations Ltd. (Popularity: )
(Score: 8.93)
Consultants in sales and customer services.
Category:
Main\Business\Customer Service\Consulting
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Customer Assurance (Popularity: )
(Score: 8.93)
Integrated customer relations agency.
Category:
Main\Business\Marketing and Advertising\Consulting
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Predicting Customer Clicks - Artificial Intelligence (Popularity: )
(Score: 8.89)
White paper on clickstream data mining from a customer relationship management (CRM) company
Category:
Main\Computers\Artificial Intelligence\Machine Learning\Companies
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Unity Business Solutions (Popularity: )
(Score: 8.89)
Customer value management and customer profitability consultants. Information on their company, services and products. Based in Oxon, UK.
Category:
Main\Business\Management\Consulting\U
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CustomerFirst (Popularity: )
(Score: 8.89)
Bug tracking and CRM software enables customer-service agents to provide support via phone, Web, or email. Tracks customer profiles.
Category:
Main\Computers\Software\Configuration Management\Bug Tracking
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