CNN.com - Web services enable processing of customer returns - November 27, 2001
Description:
CNN.com - Web services enable processing of customer returns - November 27, 2001. Reverse logistics, the art of processing returns and the bane of the online e-commerce industry, will get a much-needed boost this shopping season as logistics company Newgistics and the Spiegel Group use Web services to collect and integrate return information into backend systems.