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KANA’s intelligent Email Management does the job of evaluating the context, content and sentiment of inbound email to your contact center using sophisticated text-analysis, categorizing and efficiently routing email to the right department or agent-queue. The agent-response process is made easy by automatically suggesting the most likely answer to inquiries and providing scripted responses. Contact center agents are helped with pre-populated fields right in the email, recommended selections, and a complete view of customer histories across channels.
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| URL: |
http://www.kana.com/customer-service/email-management.php
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| Title: |
Email Management Contact Center :: KANA |
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| Description: |
KANA's email management system is designed to handle exponential increases in customer inquiries, protecting you from backlogs of unanswered requests and unhappy customers. |
| Specialized in: |
Email Management
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Email Management Contact Center
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Email Management System
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Unanswered Requests
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Unhappy Customers
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