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Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
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http://www.wicom.com/
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| Title: |
SAP - SAP Business Communications Management for Improved CRM |
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| Description: |
SAP Business Communications Management is an advanced, all-IP communication solution for multichannel contact centers that can help improve your CRM by enabling you to fully leveraging the expertise of the staff within your organization to fulfill customer expectations. |
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