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International Call Center Benchmarking Consortium

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An association of call center professionals to compare operating performance and identify the best business practices.
URL: http://iccbc.org/
Title: Benchmarking - International Contact Center Benchmarking Consortium
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Description: Business, Management, Benchmarking and Best Practices - International Call Center Benchmarking Consortium. An association of call center professionals to compare operating performance and identify the best business practices.
Specialized in: Customer - Service - Customer Service - Networks - Dial - Telemarketing - Answer - Training - Acd - Cti - Council - Data - Database - Organization - Exchange - International - Measures - Performance - Process Improvement - Reengineering

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