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TRC interactive has been providing industry-leading training technology
to financial institutions for nearly fifty years.
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TRC interactive has been providing industry-leading training technology to financial institutions for fifty years.
TRC Interactive, Inc. is the nation’s leading provider of interactive bank training. For five decades, TRC has provided training services to financial service industries around the world. TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
The underlying philosophy of TRC’s eLearning products is simple: understand the needs of the students and the goals of the institution. All TRC products combine expert content with an experiential, participative training approach, which provides everything needed to run effective skill-building eLearning programs. Using TRC’s solid platform and tested instruction, institutions can be confident that their employees will receive and retain practical hands-on skills they can apply directly to their jobs.
Courses Taken This Year
Financial Institutions Trained
Regulatory Course Changes Last Year
Fraud Loss Prevented During Training Last Quarter
TRC interactive has been providing industry-leading training technology to financial institutions for nearly fifty years.
TRC Interactive, Inc. is the nation’s leading provider of interactive bank training. For over four decades, TRC has provided training services to financial service industries around the world. TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
The underlying philosophy of TRC’s eLearning products is simple: understand the needs of the students and the goals of the institution. All TRC products combine expert content with an experiential, participative training approach, which provides everything needed to run effective skill-building eLearning programs. Using TRC’s solid platform and tested instruction, institutions can be confident that their employees will receive and retain practical hands-on skills they can apply directly to their jobs.
Courses Taken Last Year
Financial Institutions Trained
training we've provided
Fraud Loss Prevented During Training Last Quarter
Popular Courses
BankTrainingOnline®
CreditUnionTraining Online®
BankTrainingOnline® and CreditUnionTrainingOnline® are TRC Interactive’s complete online libraries of training courses for banks and credit unions that are uniquely customized and loaded with enhanced graphics, animation, and special effects. These courses are NOT ONLY for compliance training, but also teller, lending, sales, management, customer service, Board of Directors and more. They engage and involve your employees to increase retention and performance and are also the least expensive on the market.
BankTrainingOnline® courses are not just pages of text. There is a great deal of interactivity, including activities. Course content is designed at proper reading/comprehension levels for adult learners and presented in manageable segments with a logical progression. In addition, Review text of the verbiage of each course can be printed. This is helpful for you as the administrator to show Examiners what a particular course covers, but it is also a great resource for your employees who learn best by reading.
TellerSolutionOnline®
TellerSolutionOnline™ is TRC Interactive’s efficient and cost-effective solution for teller training. TellerSolutionOnline™ improves teller performance while significantly reducing training costs and can be totally customized to the financial institution’s needs. It is an engaging and creative program using the most up-to-date and complete training methods in a true multimedia format, including audio and video.
TRC has been developing the teller training program with updates at least annually to keep up with the changes in currency, procedures, and the latest financial industry requirements. TellerSolutionOnline™ includes 21 thorough modules, each using advanced training features that are highly interactive and learner-paced with measured progress. TellerSolutionOnline™ also uses mentoring, and TRC Interactive’s exclusives, including positive feedback, remedial reinforcement, and gateways that permit you to change key material – even by branch! There is a version of TellerSolutionOnline™ for EVERY budget and is currently being used by hundreds of financial institutions throughout the country.
First Line of Defense™
First Line of Defense™ is a web-based learning program designed to increase your staff’s awareness of fraudulent activity that leads to loss for your bank. Since check fraud, counterfeiting, scams, and not placing appropriate holds are among the fastest growing problems affecting our financial system, guard against these losses by properly training your staff! Annual subscriptions provide four quarterly editions. Included with each edition is ‘Just In’, a focus on a current scam and helps your staff become vigilant and on the lookout. In addition, Branch Activities are provided and designed for the Manager/Trainer to reinforce the First Line of Defense™ challenges by explaining policy, history, or simply adding practice. They are never referred to in the online fraud detection training program, and are yours to alter to suit your own circumstances, use as is, or not use at all! They are a recommended complement to First Line of Defense™ and, when used in the branch, provide even greater retention of key fraud-prevention techniques and opportunities to focus on your own policies.
TRC’s Customer Experience™
The Customer Experience™ is a complete training program of online modules to instruct your staff in meeting customer needs and providing service. The Customer Experience™ includes audio, videos, graphics, animation, and special effects that will engage and involve your employees so the user experience is the best. As a result, they will have higher retention and improved performance.
The Personal Experience Guide accompanies each module. The Guide will reinforce the module presentations and will include Review Text, a Personal Journal, Interactive Exercises, Professional Tips, and a Social Media component.
Popular Courses
BankTraining Online®
CreditUnion TrainingOnline®
BankTrainingOnline® and CreditUnionTrainingOnline® are TRC Interactive’s complete online libraries of training courses for banks and credit unions that are uniquely customized and loaded with enhanced graphics, animation, and special effects. These courses are NOT ONLY for compliance training, but also teller, lending, sales, management, customer service, Board of Directors and more. They engage and involve your employees to increase retention and performance and are also the least expensive on the market.
BankTrainingOnline® courses are not just pages of text. There is a great deal of interactivity, including activities. Course content is designed at proper reading/comprehension levels for adult learners and presented in manageable segments with a logical progression. In addition, Review text of the verbiage of each course can be printed. This is helpful for you as the administrator to show Examiners what a particular course covers, but it is also a great resource for your employees who learn best by reading.
First Line of Defense™
First Line of Defense™ is a web-based learning program designed to increase your staff’s awareness of fraudulent activity that leads to loss for your bank. Since check fraud, counterfeiting, scams, and not placing appropriate holds are among the fastest growing problems affecting our financial system, guard against these losses by properly training your staff! Annual subscriptions provide four quarterly editions. Included with each edition is ‘Just In’, a focus on a current scam and helps your staff become vigilant and on the lookout. In addition, Branch Activities are provided and designed for the Manager/Trainer to reinforce the First Line of Defense™ challenges by explaining policy, history, or simply adding practice. They are never referred to in the online fraud detection training program, and are yours to alter to suit your own circumstances, use as is, or not use at all! They are a recommended complement to First Line of Defense™ and, when used in the branch, provide even greater retention of key fraud-prevention techniques and opportunities to focus on your own policies.
TellerSolution Online®
TellerSolutionOnline™ is TRC Interactive’s efficient and cost-effective solution for teller training. TellerSolutionOnline™ improves teller performance while significantly reducing training costs and can be totally customized to the financial institution’s needs. It is an engaging and creative program using the most up-to-date and complete training methods in a true multimedia format, including audio and video.
TRC has been developing the teller training program with updates at least annually to keep up with the changes in currency, procedures, and the latest financial industry requirements. TellerSolutionOnline™ includes 21 thorough modules, each using advanced training features that are highly interactive and learner-paced with measured progress. TellerSolutionOnline™ also uses mentoring, and TRC Interactive’s exclusives, including positive feedback, remedial reinforcement, and gateways that permit you to change key material – even by branch! There is a version of TellerSolutionOnline™ for EVERY budget and is currently being used by hundreds of financial institutions throughout the country.
TRC’s Customer Experience™
The Customer Experience™ is a complete training program of online modules to instruct your staff in meeting customer needs and providing service. The Customer Experience™ includes audio, videos, graphics, animation, and special effects that will engage and involve your employees so the user experience is the best. As a result, they will have higher retention and improved performance.
The Personal Experience Guide accompanies each module. The Guide will reinforce the module presentations and will include Review Text, a Personal Journal, Interactive Exercises, Professional Tips, and a Social Media component.